• DUE to COVID 19, orders can take up to 15 -18 business days to arrive after processing and shipping.
  • You will be notified via email when your order has been shipped.
  • Tracking information is available upon request after your order has been confirmed shipped.
  • Contact Customer Service at for any concerns or issues.


    What is Processing time?

    Total Delivery Time = Processing Time + Shipping Time

    After we receive your order, every item will undergo strict quality control in order to ensure the product’s quality. The precise processing time is variable and dependent on may factors (e.g. item design, material and complexity). Items which feature stitching, multiple materials, embellishments, decorative work and intricate patterns may require additional time during the detailed QC process. For relatively simple items and small orders, generally speaking, the average processing time is approximately 7-10 business days. However more complicated items and/or larger orders can require up to 10 days and, occasionally 15 days to fully process before shipping out. Your satisfaction is important to us and we appreciate your patience.

    1. Due to COVID, shipping time is getting longer, Standard Rate Shipping have been affected.

    2. Annual Public Holidays: New Year, Labor Day, Christmas Eve and Day every year. Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 5-10 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

    3. Processing Time: Inn order to guarantee the quality of products, has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.

    4. Due to the weight and size limit on items imposed by not all items are eligible. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.

    Important Notes:

    • Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
    • All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times fro reference only.
    • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
    • It can take up to a few days following order shipment before the Tracking Number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.
    • NylasHairCollection ships all packages from our warehouse and distribution center.